Planned & Reactive Maintenance
Our maintenance services are designed to keep your commercial property running smoothly, minimizing downtime and unexpected costs. We offer both scheduled preventative maintenance and rapid-response reactive support.
Key Features & Capabilities
- 24/7 Emergency Call-outs
- Preventative Maintenance Schedules
- Asset Tracking & Management
- SLA-Driven Response Times
- Dedicated Account Managers
Accredited & compliant
- CHAS Accredited
- SafeContractor
- ISO 9001
- Constructionline Gold
A clear process, from first call to final sign-off.
Every engagement follows the same four-step workflow so you know exactly what to expect, when, and at what cost.
- 01
Site Survey
A technical lead visits the site, assesses scope and risks, and confirms access requirements.
- 02
Itemised Quote
A transparent, line-by-line quote with fixed pricing, lead times, and compliance documents included.
- 03
Delivery On-Site
Accredited tradespeople execute the work with daily progress updates and minimal disruption to occupants.
- 04
Aftercare & Warranty
Sign-off pack with certificates, photos, and warranty. A named account manager for anything beyond.
Projects involving this service
Common questions about planned & reactive maintenance
Can't find what you're looking for? Ask our team directly.
Our average response time across London is 45 minutes for priority incidents. SLA-backed response windows are agreed per contract, typically 2 hours for non-critical issues.
Yes. Our reactive team operates 24/7/365 including weekends and bank holidays, with no premium rate applied to ongoing contract clients.
Absolutely. We use a centralised asset register with planned maintenance schedules, compliance certificates, and historical work logs accessible to your facilities team.
Scheduled visits, statutory compliance checks (gas, electrical, fire safety), consumable replacements, asset condition reports, and a named account manager.